The property Ombudsman

We at Iris Homes pride ourselves on providing a high level of customer service, on some occasions when there is a breakdown in the level of service we have an internal complaints procedure that will resolve any complaints you may have. On the rare occasions where we are unable to resolve on any complaint internally we would direct you to the Government Redress organisation The Property Ombudsman (TPOS)

By dealing with a Member of the TPO, the public may be confident about the agent's approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK.

The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. The Ombudsman is a member of the British and Irish Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members.

The Ombudsman will not normally review a case until the internal complaints procedure of the agent has been exhausted. If you need guidance on what to do, please contact us and we will be able to assist you For further information please go to http://www.tpos.co.uk